Sign in, then use Manage next to the PRO badge in the top bar. That opens the Stripe billing portal, where you can cancel, switch between monthly and annual, update your card, or download invoices.
Cancelling stops the next renewal. You keep Pro until the end of the period you’ve already paid for. Nothing is deleted when you cancel. Your history and gallery uploads stay, and the verified presets remain free.
Unused credits are refundable in full within 14 days of purchase. Credits you’ve already spent are not refundable, because the AI analysis they paid for has already been produced. If you bought a pack by mistake and haven’t used any of it, email us.
If you’re a consumer in the UK or EU you have a 14-day right to cancel a digital purchase. Because the Service is available immediately, you consent to it starting straight away when you buy — but our 14-day refund policy above gives you the same outcome regardless.
Nothing here affects your statutory rights.
Email support@printerpilot.io from the address on your account. Say what you’d like refunded. We aim to reply within two working days; approved refunds go back to the original payment method and usually appear within 5–10 working days.
Please email us before opening a dispute with your bank — it’s faster and we can almost always fix it directly. Note that opening a dispute suspends Pro access and any unused credits while it’s resolved.
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